Residents fill out a short form and get a pickup date. Your crew opens one list, sorted by day, with photos of what's at the curb. Live in about ten minutes.
We've prefilled sample details so you never have to enter real personal information — just pick a few items and submit. It lands in the dispatcher queue below the second you do.
Crews use this to bring the right truck.
How the day changes
The parts of a bulk pickup request that eat staff time are the parts nobody chose.
Fills out the form at 11pm from the couch and gets a pickup date on screen.
Instead of: calling city hall during business hours, twice.
Lands in the queue already typed and addressed.
Instead of: a message pad, a spreadsheet, an email to the yard.
A printed crew sheet, sorted by day, with a photo of each pile.
Instead of: a handwritten list and a call back to double-check an address.
Picked up or couldn't take it — logged in the queue the moment it happens, so status is a fact, not a guess.
Instead of: "did anyone come get my couch?" and no record either way.
Pricing
No per-user fees, no per-request fees, no counting residents. Month to month, cancel by email — small enough to sit under most sole-source thresholds, so you can buy it without an RFP.
Set up your city
Step 1 of 4
This sets the name residents see and builds your web address.
Enter the name residents would recognize.
clockworkflows.com/your-cityStep 2 of 4
These rules go straight into the resident form, so people stop asking staff what's allowed.
Pick as many as you run. Most cities collect on two or three days.
Choose at least one pickup day.
Requests are first come, first served until the week is full, then they roll to the next available week. Change this any time from the dispatcher screen.
Residents see this before they submit. This is where the "can you take my tires" calls go away.
We tell residents an exact day and time — the first collection day of the week they're booked into. Works well when you run a small number of fixed days.
No separate date — residents put bulk items out with their normal collection, whatever day that already is for their address. Good if bulk pickup follows your existing routes rather than a citywide schedule.
Full control — write the exact sentence residents see. Good for anything the two options above don't quite cover.
Step 3 of 4
This is the account that opens the queue each morning. You can add the rest of your crew afterward.
Enter your name.
Enter a valid email address.
At least 10 characters.
Use at least 10 characters.
Step 4 of 4
Most cities run the pilot first, show it at a council meeting, then turn on billing.
Everything working, not a trimmed-down version. No card, and it ends on its own — nothing to cancel.
Month to month, purchase order or card. Unlimited staff and unlimited requests.
This takes about twenty seconds. Don't close the tab.
Both links work right now. There are four sample requests in your queue so you can practice before real ones arrive.
———Do these four things and you'll know it works before you tell anyone about it.
Stuck on any of it? Reply to your welcome email — a person answers, usually same day.
Questions
Usually not. At $200 a month — $2,400 a year — Curbside lands under the sole-source or small-purchase threshold in most small-city purchasing policies, which means a department head can authorize it the same way they'd buy any other small service. Check your own policy — the number is typically somewhere between $5,000 and $25,000 annually. We'll provide a quote in whatever format your clerk needs.
Nothing. There's no software to install and nothing to run on a city server. Staff open a web address and log in. The only thing anyone touches on your side is adding a link or button to your existing city website, which takes about two minutes and we give you the code for it.
You do. Every request, address, and photo belongs to the city. You can export the whole thing to a spreadsheet at any time from the dispatcher screen, and if you leave, we'll send you a full export and delete our copy on request.
They call, same as always — and your clerk enters the request into the same form in about thirty seconds. It still lands in the queue typed and routed. Cities typically see most requests move online within a couple of months, and the phone calls that remain get handled faster because everything lives in one place.
Month to month. Email us and we'll stop the billing at the end of that month. No termination fee, no notice period, no auto-renewing term. The pilot doesn't need cancelling at all — it just ends.
No, and we don't try to. Curbside does one job: bulk and bulky-item pickup requests, from resident to curb. If you already run a full work-order platform, this sits alongside it. If you don't, this isn't the first step toward a six-figure system — it's just this one thing, done properly.